SERVICE All-Inclusive
  • In recent years, the idea of customer service has become more of a buzzword than a meaningful concept, marketed by companies who want you to believe they've got your back. Well, Festool is not that kind of company. Festool aspires to build and maintain a meaningful relationship with each customer, especially in times when you need them the most. That's the essence of SERVICE All-Inclusive, a new way of doing business from Festool that puts their approach to service at the same caliber as their tools....second to none.

  • In short, SERVICE All-Inclusive means that every Festool power tool comes bundled with an industry-leading package of offerings to support you and assist with any problems you might encounter with your tool.

  • To take full advantage of these services and make using them easier, your tools need to be registered with Festool.

    At Highland Woodworking, we register all Festool tools we sell as a service to our customers.

Festool offers these benefits to owners of registered tools:
  • Should you need to send your tool for repair or servicing, the process will be much faster.

  • It creates a record of your purchase in case your tool is lost, stolen or damaged by a fire.

  • Access videos for demos and tips to help you get the most out of your investment.

CLICK HERE to create an account on Festool's website to
access your tool registrations, initiate tool repairs, and more!
 

Festool Warranty
36-Month Comprehensive Warranty
The most comprehensive warranty in the industry provides coverage from 36 months of the date of purchase.

30-Day Guarantee
30-Day Money Back Guarantee
Buy with confidence. If you are not completely satisfied, return your tool within 30 days for a refund of your purchase price.

48-Hour Repair
48-Hour Standard Repair
Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the service department.

Free Shipping
3-Year Free Shipping
Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with their online repair form.

Service
Dedicated Service Hotline
Festool factory-trained service professionals are available for troubleshooting & questions about repairs at 888-337-8600.

10-Year Parts Availability
Spare parts availability is guaranteed for 10 years, providing long-term repair support.