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Security

The Highland Woodworking website is a secure site as authenticated through VeriSign's Secure Site Pro with EV, which uses 128-bit Extended Validation SSL, the strongest Secure Socket Layering encryption technology available to ensure safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

As typical with most sites, while customers browse around our site they are in non-secure territory until they go to the shopping cart checkout area. So once you begin the checkout process, the pages become secure pages and you should notice that the “http” in the URL changes to “https”. All “https” pages on the net are secure. Firefox, Internet Explorer, Google Chrome and other browsers also flash a “padlock” icon to indicate that an SSL-secured transaction has been established. You may click on this icon to view Highland Hardware’s valid security certificate, which is registered under our www.highlandwoodworking.com domain name.

As an extra measure of security Highland Woodworking uses VeriSign's Pro EV suite, SL Certificates with Extended Validation (EV) which trigger Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.

All personal information stored on our site is protected through this "digital certificates" technology which functions as electronic credentials that allow secure communications between two parties. Digital certificates help identify user privileges as well as encrypt electronic messages over the Internet providing for safe data storage, online trading and credit card transactions.

Security warnings while navigating our website are the result of the browser, operating system and security setting combination you have on your computer.

Why do I get a warning that says - this page contains both secure and non-secure items?

This is normal and caused by graphic images that are intended to display on the page and are not stored on the server in a secured area. The pages are secure, but because the images include a slightly different address than our registered certificate the security company is creating an alert. Your security will not be compromised in any way if you view or download the non-secure items. If you click no, then the graphic images will display as broken links. The main reason we have not secured these items is to increase site speed.

Why do I get a warning that says - secure page to a non-secure page (or vice- versa)?

This is a standard warning that many browsers display when a visitor moves from a "secured" page to a "non-secured" page. When you encounter such a warning on our site, it usually means that you are moving from an "https://" to an "http://" page. The secure and non-secure alerts look the same, and appear as a “warning”. As you move in and out of checkout pages the warning will alert you accordingly, but these messages do not affect the security and safety of our site. Look for the “https://” in the URL or the “padlock” icon to know that your information is protected.

Why do I get a warning that says - the name of the security certificate does not match the name of the site?

The common name that you specified when you generated the certificate request for our site did not match the URL that is used to access our site. Click on VIEW Certificate and verify that it says www.highlandwoodworking. If so, you can simply press YES to continue. Your connection to our website WILL STILL BE ENCRYPTED, but you will continue to receive this warning on each visit to our secure website.

When I attempted to access the secure site, my browser pops up a warning message that says "The security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certifying authority."

Early versions of some browsers may not have the VeriSign root certificate installed. VeriSign is the provider of our secure server certificate and is a bona fide certifying authority. To remedy this problem, you can:

  1. Simply press YES to continue. Your connection to our website WILL STILL BE ENCRYPTED. But you will continue to receive this warning on each visit to our secure website. Or,
  2. Press VIEW Certificate and then INSTALL. This will add the root certificate to your browser. Or,
  3. Upgrade your browser to a newer version.

If you see other browser warnings or error messages concerning the security of our site, please contact us. Include the specific wording you saw and where at www.highlandhardware.com you encountered the message. Providing us with these details helps us to know if you have encountered a technical difficulty or a standard warning like the one described above.

This is a Secure Site with VeriSign's Extended Validation SSL and McAfee Scan technology in place.
Customers can shop with confidence, knowing security and encryption measures are in force and monitored.

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